SHIPPING & RETURNS

At Ju Already Kno, every item is custom printed on demand just for you as soon as an order is placed. Because we produce our clothing on demand, we do not maintain a warehouse of inventory. Please read our policy carefully before making a purchase.

1. Damaged, Defective, or Incorrect Items

We want you to love your gear. If your item arrives damaged, defective, or with a print/manufacturing error, we will gladly send a free replacement or offer a full refund.

• Time Limit: You must report the issue within 30 days of product delivery.

• How to Claim: Contact us at [Insert Your Support Email] with:

  1. Your Order Number.

  2. Clear photos showing the issue/defect or damaged area.

  3. A photo of the full garment with the tag visible.

Once verified, we will submit a replacement order or process your refund immediately—no need to ship the defective item back.

2. Size Exchanges & Change of Mind

Because every item is made to order specifically for you, we cannot accept returns or offer refunds/exchanges for:

• Ordering the wrong size or color.

• Buyers remorse / changing your mind after the order is processed.

Tip: Please refer carefully to the size guides provided on each product page before completing your order.

3. Unclaimed or Wrong Address Delivery

• Wrong Address: If you provide an incorrect or incomplete shipping address at checkout, the package will be returned to our print provider's facility. You will be responsible for the cost of re-shipping the package to the corrected address once updated.

• Unclaimed Packages: Shipments that go unclaimed and are returned to the facility will require re-shipping charges to be sent back out to you.

4. Cancelations

Orders enter our automated print production system quickly.

• You may request an order cancelation within 2 hours of placing your order.

• Once an order has entered production, it cannot be canceled or modified.

5. Refund Processing Time

If a refund is approved:

• Refunds will be credited back to your original payment method via Wix Payments (Credit/Debit Card, PayPal, Apple Pay, etc.).

• Please allow 5–10 business days for the funds to reflect in your bank account depending on your financial institution.

Contact Us

For any questions regarding your order or this policy, please reach out to us at:

• Email: [Insert Your Support Email]

• Store Name: Ju Already Kno